Warranty & Repairs
We know that falling in love with a piece of jewelry and wearing it every day can result in it becoming damaged or broken. At J’AIME NY, every purchase you make comes with a promise to repair and maintain your piece as an heirloom for generations to come.
J’AIME NY offers a lifetime warranty of care. We offer complimentary cleaning & polishing services at any time, though we recommend limiting professional polishing to once a year due to the delicate nature of our 18k fine gold material. While care is offered at any time, not all repairs are free of cost, particularly in the instance a chain needs to be repaired or replaced. Manufacturing defects are covered within 30 days of purchase with other repairs assed on a case-by-case basis.